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#Charter internet speed test code#
We are trying to get Charter high speed internet installed in a house located in zip code 28722. I saw this thread after I started this one. How do you all think of VoIP phone service? Does it really screw up broadband connections and slow it down a lot?
#Charter internet speed test how to#
I pay $30/mo for their service, it seems they should know how to troubleshoot. They more or less left me on my own to deal with it. I figured they would resolve the issue for me. I was kind of surprized that Charter could not do anything to help me with the problem.
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I'm not sure what my speed is now but it's not bad at all and way better than it was. I finally got some improvement from this site when I downloaded and installed TCP Optimizer and changed the values of my settings and rebooted. They also thought I should rebuild my HD, that it might be an idea for me, which I did, with reformatting, and to no avail. They advised me that Vonage could be the reason for the problem and thought I should consider another type of phone, but didn't come right out and blame it on Vonage. They set up their laptop on my cable modem and said there is 3 MB incoming signal. I called their tech on my Vonage VoIP phone (which people could not hear me talking on hardly at all) and he was not any help. Anyway thats my experience with charter so far.Ī few days ago my Charter broadband got slow as molasses for no apparent reason (I mean slower than dialup on a bad day). if I was less computer savvy I could have spent a lot of money fixing a problem that did not exist. It is really frustrating to get the run around from Charter to the point of blaming my computer. I had Sprint DSL before charter, it was only 1.5 megs but it was consistant.I believe I am going back to Sprint I am using ther lines anyway. They fixed the bottle neck but my speed is still slow. also there was a bottle neck up the beach from me that was causing slow speed for everyone on the line in my area. He got honest with me and told me that charter was renting lines from Sprint and there were only a few lines running to my location and one of them was in reserve. After explanining this to a tech I was told I had an open port draining my bandwidth so I went to Shields Up, all ports were stealth. I have very few of them at any given time because I use CCcleaner. I use Spysweeper and Adaware Plus and I run scans from many of the freeware programs. at first I was told the problem was spyware. 5 meg.I have called and called about the problem. Between the hours of 4:00 pm and 10:00 pm I get less thsm. I have had Charter HSI 3meg service now for about three months.